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Customer
FAQ's

FAQ Resource Center

Search through the questions below for help. If you have any additional questions contact us for more information.

How long should I expect to wait for a quote?

Quote turnaround time is within 3-5 business days. More time is typically needed if the project is of large scale or if it's a new concept.

What is your standard lead-time?

Stocked items ship in 1-2 business days. Assemblies generally ship in 2-3 weeks, with variance dependent on project complexity.

Can competitors part numbers be cross-referenced?

Yes, we can cross-reference most competitors part numbers to our own.

How are products shipped?

Products can be shipped in three different ways.

  1. Pieces and parts
  2. Sub-assemblies
  3. Full-assemblies
How much do you charge for engineering?

Engineering is no-cost for any quote or order, regardless of size.

Can I receive the assembly as a kit (in parts)? Will it cost less?

Customers can receive a completed assembly or a kitted assembly. The kitted assembly will come with a drawing detailing profile locations and hardware used. Profile will be numbered and hardware will be individually bagged and labeled.

Dependent on the size, a kit will be less, about an hour of assembly time usually.

Can I request a CAD file?

With every quote the customer is provided with a 2D dimensional PDF drawing and a 3D PDF. Upon purchase or customer commitment, a stp file will be provided.

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