Customer
FAQ's
FAQ Resource Center
Search through the questions below for help. If you have any additional questions contact us for more information.
Quote turnaround time is within 3-5 business days. More time is typically needed if the project is of large scale or if it's a new concept.
Stocked items ship in 1-2 business days. Assemblies generally ship in 2-3 weeks, with variance dependent on project complexity.
Yes, we can cross-reference most competitors part numbers to our own.
Products can be shipped in three different ways.
- Pieces and parts
- Sub-assemblies
- Full-assemblies
Engineering is no-cost for any quote or order, regardless of size.
Customers can receive a completed assembly or a kitted assembly. The
kitted assembly will come with a drawing detailing profile locations and hardware used. Profile
will be numbered and hardware will be individually bagged and labeled.
Dependent on the size, a kit will be less, about an hour of assembly time usually.
With every quote the customer is provided with a 2D dimensional PDF drawing and a 3D PDF. Upon purchase or customer commitment, a stp file will be provided.
